Finding the Root Cause - On Demand

Tim Conner
Start Date
60 Minutes

Troubleshooting, according to Wikipedia is: "Is a form of problem solving, often applied to repair failed products or processes. It is a logical, systematic search for the source of a problem in order to solve it, and so the product or process can be made operational again."

Are mechanics born with the ability to troubleshoot? Can it be taught? Is it a process or just something you have?

In this one-hour webinar, we discuss how professional golf mechanics can improve their troubleshooting technique and processes. Learn the Ask, Narrow and Verify system to look at things differently. Whether you are a seasoned veteran or just beginning your career, you'll find something to take away from this presentation.

Original presentation date: Jan. 28, 2016
Education points: 0.1

About the instructor

Tim ConnerThis session on diagnostic skills and troubleshooting was led by Tim Conner, retired Service Director for Turf Star, Inc. Turf Star is one of the world's largest Toro Distributors with a territory covering all of California, Baja California and Western Nevada. During his seventeen years at Turf Star, Tim led a large team of turf equipment technicians to achieve very high levels of performance. The foundation of that high level of performance was focusing upon the root cause of a problem.

Tim spent his entire career in service operations, first as a mobile tech, then moving to engineering and service leadership roles. This broad career experience enables him the ability to understand the repair cycle from start to finish. 

Member price: Free
Nonmember price: $45

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